Patient Portal

patient portal

What is a Patient Portal?

The Patient Portal allows our patients to easily communicate with our office via the internet in a secure fashion. The Patient Portal gives patients access to their medical information from the comfort and privacy of their own home or office.

The patient portal allows patients to:

View and manage patient statements
Request prescription refills
Update demographic/pharmacy information
Schedule appointments 24/7
Review Health Maintenance reminders
And much more...

How do I begin to use the Patient Portal?

Using your web browser, go to https://mycw3.eclinicalweb.com/aman/jsp/login.jsp
(Note that there is no www in the name.)
You may change your password by clicking on change/reset password, or you may login with the username and password that our office supplied. Most of our patients prefer to change their password to something that they can remember easily.
On your first visit to the portal, you will need to agree to the ‘terms of use’ provisions. Please read these carefully. Among other things, you agree to use the portal only for non-emergency communications. Please call us on the phone for urgent or emergency situations.
After logging in, you may choose any of the functions in the left column. Depending upon your screen settings, there may be choices at the bottom of your screen, such as ‘Review Patient Statement.’ Simply use your scroll bar at the right of your screen to scroll down to this section.
Be sure to log out when you’re done.

Notes on Patient Portal:

We want to keep your health information secure and confidential. Therefore, the system will lock you out with 3 failed attempts to enter the portal. Call our office to unlock the portal.

If you forget your password, please call our office during business hours. We do not keep your password on file, but we can reset it to a new one for you if we are able to identify you on the phone. It takes 10 – 15 minutes for the password reset to become effective.

Statements will not begin to appear until after you have become web-enabled and one billing cycle has passed. You may refer back to these for tax purposes.

Messages are returned throughout the day. You will receive an email when a reply message is waiting for you, and you will receive emails reminding you of your appointments.

Appointment reminders are emailed 2 days and 5 days before the appointment. Because email is regarded as not being very confidential, these reminders do not have the actual appointment information. You can see the details on the appointment by logging into the patient portal with your username and password. These reminders are automatic, and you do not need to sign up for them.

In the future, we may add a feature known as a ‘web visit’ where you could describe your symptoms and we would recommend or prescribe treatment. This feature may be billed to your insurance company, when available. A charge would only apply when we provide medical advice through the portal.
There is no charge for looking at any of the information on the portal.

Thank you for coming to our office, and we hope that you enjoy using the Patient Portal.

THOUSAND OAKS

SIMI VALLEY

415 East Rolling Oaks Drive, Suite 190
Thousand Oaks, CA 91361
Tel: 805.494.4797 Fax: 805.494.4810

1687 Erringer Road, Suite 103
Simi Valley, CA 93065
Tel: 805.494.4797 Fax: 805.494.4810

Dr. Jeffrey Feinfield is an Ear Nose and Throat Doctor serving patients in Thousand Oaks CA, Simi Valley CA & Westlake Village CA.
He offers a variety of procedures including Endoscopic Sinus Surgery, Snoring & Sleep Apnea Surgery and Rhinoplasty;
Restylane Dermal Filler, Surgery for Tonsils, Ear Tubes and Plastic Surgery.
Address: 415 East Rolling Oaks Drive • Suite 190 • Thousand Oaks CA 91361 • Telephone: 805-494-4797 • Fax: 805-494-4810
Address: 1687 Erringer Road • Suite 103 • Simi Valley CA 93065 • Telephone: 805-494-4797 • Fax: 805-494-4810